Chat-Native
Agentic Storefront
Is your DTC AI ready?
Introducing · AI-first DTC

Right-rail AI is the future of shopping.

We reimagined ecommerce around an AI that actually sells. Your storefront stays beautiful and functional, while an intelligence behind the glass helps shoppers discover, compare, and decide—just by asking.

Search intent unlocked

40% loss sales because search can’t understand intent.

Customers can simply ask. No more guessing keywords or hoping your on-site search can parse the intent.

Answer every question

Product pages become conversational.

The AI fills gaps static PDPs or reviews can’t, replying with inventory, rituals, and proof on demand.

Frictionless checkout

A concierge for every cart.

Guide, bundle, and transact in the thread so shoppers never bounce because of a rigid purchase flow.

Agentic Store Demo
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LIVE

The browse canvas and AI panel run simultaneously—scroll, chat, and buy without context switching.

Right-rail assistant animates recommendations, actions, and follow-up without breaking the journey.

The Shift

The internet is not search and browse anymore.
It is chat and ask.

ChatGPT and Gemini changed how people use the web. Consumers expect your site to respond like a conversation — not a menu. We bring that experience to your brand with a GenAI shopping agent that understands, recommends, and sells.

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My skin has been really touchy lately, do you have vitamin C serum that won’t make it freak out?
Agent action Compiling serum shortlist
  • 1
    Parse intent Detected need: gentle vitamin C serum for reactive skin.
  • 2
    Query catalog Filtered serums to alcohol-free, dermatologist tested, calming actives.
  • 3
    Rank results Scored by sensitivity reviews, return rate, and stock availability.
Got it — giving your skin a hug and pulling a few brightening vitamin C serums that stay cool on reactive complexions.
Radiance C Serum
Radiance C Serum · 10% THD
$46 · fragrance-free · dermatologist tested
Calm Glow Serum
Calm Glow Serum · 8% Ascorbyl
$39 · niacinamide boost · slips under makeup
Cloudberry Dew Drops
Cloudberry Dew Drops
$44 · 5% MAP + peptides · zero sting
Radiance C Serum sounds good — let’s go with that. How often should I use it?
Agent action Guiding routine
  • 1
    Confirm tolerance Checked product notes + reviews for sensitive-skin usage cadence.
  • 2
    Outline routine Built morning schedule with moisturizer + SPF pairing.
  • 3
    Set guardrails Added reminders for patch test + hydration support.
Start Radiance C three mornings a week on clean, slightly damp skin — two drops pressed in, then seal with the ceramide cream. If your skin feels happy after 10 days, step up to daily use. Skip retinol the night before you apply it, and lean on hydration (think mist + moisturizer sandwich) if you ever feel a tingle.
K. I will take one
Agent action Bundling add-ons
  • 1
    Surface barrier support Added dermatologist-approved ceramide cream to bundle preview.
  • 2
    Educate Sharing a quick barrier repair tutorial from our YouTube library.
Want me to tuck in a ceramide moisturizer so your barrier stays steady while the vitamin C does its thing?
Barrier Restore Ceramide Cream
Barrier Restore Ceramide Cream
$42 · triple ceramide complex · dermatologist developed
2-minute dermatologist guide: how ceramides rebuild a compromised moisture barrier.
Yes please! And could you find a mineral SPF that doesn’t pill on top?
Agent action Curating SPF picks
  • 1
    Parse skin needs Logged request for mineral-only SPF that layers cleanly over vitamin C.
  • 2
    Filter catalog Checking mineral formulas with high sensitive-skin review scores.
  • 3
    Bundle recommendation Ranking options by reorder rate, finish, and bundle-friendly pricing.
Absolutely. Here are three mineral SPFs my sensitive-skin crew swear by — all sheer, no ghosting.
Mineral SPF shortlist ★★★★★ Avg 4.8 rating
Sunveil Mineral Defense SPF 30 Sunveil Mineral Defense SPF 30
$36 · sheer zinc · zero white cast
Cloudlight Mineral Mist SPF 35 Cloudlight Mineral Mist SPF 35
$38 · sets makeup · blue-light shield
Daily Screen Mineral SPF 50 Daily Screen Mineral SPF 50
$34 · sweat resistant · velvet finish
“Zero pilling even over vitamin C — finally a mineral SPF that behaves.”
★★★★☆ 1.2k verified reviews · 94% re-order intent
Sunveil sounds perfect — let’s go with that.
Agent action Cart building
  • 1
    Radiance C Serum Added full size to cart and applied loyalty pricing.
  • 2
    Ceramide barrier cream Bundled with 10% duo savings.
  • 3
    Sunveil Mineral Defense SPF 30 Selected shade: universal sheer. Added free travel pouch.
Love it. Dropping all three into your cart and lining up totals.

Cart preview

  • Radiance C Serum$46.00
  • Barrier Restore Ceramide Cream$42.00
  • Sunveil Mineral Defense SPF 30$36.00
Free shipping · 30-day returns · Auto-reorder off
Subtotal$124.00 Tax (8%)$9.92 Shipping$0.00 Total$133.92
Before we pay, can you ship it to 482 Juniper Way, San Mateo CA 94402?
Agent action Confirming address
  • 1
    Pull saved addresses Found Juniper Way residence on file. Verified default billing/shipping match.
  • 2
    Confirm delivery window Reserving 2-day carbon-neutral shipping slot.
Got it — shipping to 482 Juniper Way, San Mateo, CA 94402. Estimated arrival: Friday by 6pm. Need a different drop-off or should I stick with this one?
That works
Agent action Checkout options
  • 1
    Verify account Matched email hello@chat-native.com with existing shopper profile.
  • 2
    Prep secure checkout Generated hosted payment link with address + cart pre-filled.
Your cart is ready. Choose what works best:
Prefer I handle it for you? Just say “charge me” and I’ll take care of the rest.
Please go ahead and charge me.
Agent action Payment complete
  • 1
    Authorize card Ending in ••28 · 3D Secure passed.
  • 2
    Send receipt Confirmation sent to hello@chat-native.com + SMS.
  • 3
    Schedule delivery Ships today · ETA Friday with carbon-neutral shipping.
All set — your order #CN-24851 is confirmed. Everything will arrive on October 14. Once it lands, cleanse, pat skin dry, layer Radiance C, follow with the ceramide cushion, and lock it in with Sunveil before sun. If you feel any tingle, mist and moisturize before the serum. I’m here if you want to tweak the routine or ask anything else!🩵

Today’s chat is broken.

Rigid bots frustrate customers. High-cost call centers do not scale. Everyone pays more, and sells less.

The new expectation.

Consumers already talk to AI every day. They expect your brand to understand them — and help them buy — in one conversation.

Old chatbots vs. Chat-Native commerce

Why rigid scripts fail — and what a sales-ready conversational agent unlocks.

Yesterday’s Chatbot

Rule-based
  • Option trees and keyword triggers
  • Cannot handle free-form questions
  • No access to live catalog context
  • No bundling, cross-sell, or taste
  • Escalates early to humans
Typical cost: low license, higher human load ($4–$8 per chat in labor). Illustrative ranges.

Chat-Native Agent (This)

GenAI + Retrieval
  • Understands natural language and intent
  • Queries products, inventory, policies in real time
  • Personalizes, bundles, and recommends with brand voice
  • Executes actions and hands off to humans when needed
  • Consistent quality, 24/7, multilingual
Typical cost: predictable SaaS plus usage; lower human load (up to -70% support cost). Illustrative ranges.

Beyond your site — wherever your customers chat

Same brand-trained agent across WhatsApp, Instagram DM, iMessage/SMS, ChatGPT, and Gemini — each in their native UI.

WhatsApp — Concierge shopping

Meet intent where it starts. Turn questions into carts with deep-linked checkout.

+22% reply to cart
-40% cost per chat
24/7 coverage

Instagram DM — From discovery to purchase

Convert social inspiration into guided carts — without breaking the conversation.

+31% assisted revenue
-35% drop-off
2.4× session value
Instagram DM · Brand Advisor
Saw your glow set on Stories — is it good for dry skin?
Yes — here is a three-step routine that layers well.
Cleanse → Serum → SPF
Hydrating routine · three items
Add bundle

iMessage / SMS — Proactive moments

Notify, recover, and reorder with a single tap — friendly, on-brand, low friction.

48% CTR
+19% reorder rate
-28% support tickets
iMessage · Brand
Your moisturizer is back in stock. Want to reorder?
Yes — same address.
Done. Include mineral SPF for daytime?

ChatGPT — AI discovery to your catalog

Feed your catalog and policies so general AI queries route to your products with attribution.

+17% new-to-brand
3.2× assisted AOV
Tracked referrals
AI Canvas · ChatGPT
Show clean skincare under $50.
Here are three options from your preferred brand:
Niacinamide Serum
$39 · balance and calm
Open product

Gemini — Agent distribution

Surface your agent in multi-modal queries with brand voice and real-time inventory.

Global reach
+AI understanding
Low handoff
AI Canvas · Gemini
Build a sensitive-skin morning routine.
Suggested: Cleanser → Vitamin C → Ceramide Moisturizer → Mineral SPF.
Add all to cart?
Four items · ships today
Review bundle

See it in action.

Tell us where you sell today and we’ll show the agentic flow that fits — from Salesforce Commerce Cloud storefronts to Shopify boutiques to offline-first brands going conversational.

Request a Live Demo Get Early Access

Do you already run an ecommerce storefront?

How it works

Select an option to see how Chat-Native meets you where you sell today.